Trustdex was a cryptocurrency exchange platform that operated until approximately 2019, but is now permanently defunct. As confirmed by Cryptowisser in December 2022, the platform's website has been non-operational for years with no communication from the company. This article details what happened to Trustdex and why users should avoid it today.
What Was Trustdex?
Trustdex offered standard cryptocurrency trading services plus additional features like lending and savings accounts. Unlike most exchanges that use maker-taker fee models, Trustdex charged a flat 0.25% fee on all trades. Withdrawal fees for Bitcoin were 0.0005 BTC, which was lower than the industry average of 0.0008 BTC. The platform also supported wire transfers and credit card payments, making it easier for new investors to get started. Despite these features, Trustdex never gained significant market traction during its short operational period.
Fee Structure Compared to Industry Standards
| Fee Type | Trustdex | Industry Average |
|---|---|---|
| Trading Fee | 0.25% | 0.1%-0.25% |
| Bitcoin Withdrawal | 0.0005 BTC | 0.0008 BTC |
Why Did Trustdex Shut Down?
Several factors led to Trustdex's closure. The exchange faced intense competition from larger platforms like Binance and Coinbase, which offered lower fees and more supported cryptocurrencies. Trustdex's flat 0.25% trading fee was considered high compared to Asian exchanges that often charged under 0.1%. Additionally, the platform never built a strong user base or community. Without enough trading volume, the business model became unsustainable. By 2019, Trustdex stopped all operations without any official announcement, leaving users without access to their funds or support.
Current Status of Trustdex
As of 2026, Trustdex remains permanently offline. Cryptowisser confirmed its closure in December 2022, listing it in their "Exchange Graveyard." There are no plans to revive the platform, and no official statements from the company. If you had funds on Trustdex, they are likely lost forever. This is why it's crucial to choose exchanges with strong security and regulatory compliance today.
What Should You Do Now?
Never use defunct exchanges like Trustdex. Instead, stick to well-established platforms with transparent operations. Look for exchanges regulated in your country, those with clear fee structures, and robust security measures like cold storage and two-factor authentication. Popular choices include Binance, Coinbase, and Kraken. Always check recent user reviews and verify an exchange's legitimacy before depositing funds.
Frequently Asked Questions
Is Trustdex still operational?
No, Trustdex has been completely defunct since approximately 2019. As confirmed by Cryptowisser in December 2022, the platform's website is non-operational and there has been no communication from the company regarding its closure. Users should avoid any services claiming to be Trustdex today.
Can I recover my funds from Trustdex?
No. Since Trustdex is permanently defunct and has no active servers or support team, any funds left on the platform are unrecoverable. This highlights the importance of choosing exchanges with strong financial health and regulatory oversight before depositing your assets.
What were Trustdex's fees?
Trustdex charged a flat 0.25% fee on all trades. Bitcoin withdrawals cost 0.0005 BTC, which was lower than the industry average of 0.0008 BTC. However, the trading fee was higher than many competitors, especially in Asia where exchanges often charged under 0.1%. This fee structure made Trustdex less competitive in the crowded exchange market.
Why did Trustdex shut down?
Trustdex faced intense competition from larger exchanges like Binance and Coinbase, which offered lower fees and more trading pairs. Its 0.25% trading fee was considered high for the market, and the platform never built a large user base. Without sufficient trading volume, the business model became unsustainable, leading to its closure without warning in 2019.
What are safe alternatives to Trustdex?
Use regulated exchanges with proven track records. Binance, Coinbase, and Kraken are reliable options with strong security measures, transparent fees, and customer support. Always check an exchange's regulatory status and security practices before committing funds. Look for platforms that store most funds in cold storage and offer two-factor authentication for added protection.
