HKD.com Crypto Exchange Review 2025: Fees, Security, and Withdrawal Issues

• By JayKay Sun
• 14 Oct, 2024
• 23 Comments

Quick Summary

• HKD.com offers over 100 spot pairs, futures, NFTs and a physical trading store in Hong Kong.
• Fees are advertised as 0.00%‑0.02%, which is higher than the zero‑fee claim.
• Platform is fully custodial; users do not control private keys.
• No clear regulatory licence -a major risk for traders.
• Withdrawal delays and login problems are repeatedly reported by users.

Looking for an honest, up‑to‑date assessment of HKD.com crypto exchange review? This article breaks down the exchange’s features, fee structure, security model, regulatory status and real‑world user experience, then pits it against the market leaders so you can decide whether it belongs in your portfolio.

What Is HKD.com?

HKD.com is a Hong Kong‑based cryptocurrency exchange launched in 2019 under HKD.COM LIMITED. The company operates a 10,000‑square‑foot physical trading store in Hong Kong’s central business district and claims to handle over $1billion in daily trading volume. The platform targets retail and institutional traders with a suite of services ranging from basic spot trading to derivatives, NFTs, yield‑earning programs and token launchpads.

Core Services and Product Offering

• Spot Trading: More than 100 cryptocurrency pairs, including major coins (BTC, ETH, USDT) and numerous altcoins.
• P2P Marketplace: Direct peer‑to‑peer trades with fiat settlement options.
• Futures Contracts: Perpetual and quarterly contracts for BTC, ETH and select altcoins.
• NFT Marketplace: Buy, sell and mint non‑fungible tokens on a dedicated hub.
• Yield Programs: Staking‑like products that promise returns on deposited assets.
• Launchpad: Early‑access token sales for new projects.
• Mobile Apps: iOS (v3.1.2) and Android (over 100,000 downloads) with QR‑code login.

Fee Structure - How Much Does It Cost?

Fee information is contradictory. FxVerify lists a “0.00% maker and taker” policy, while a GitHub analysis shows a 0.02% flat fee, which aligns with most mid‑tier exchanges. Below is a snapshot of the most commonly cited rates:

Even at the low‑end of the range, HKD.com does not beat Binance’s 0.01% maker/taker fee when factoring in the indirect cost of a potentially unreliable platform.

Security Model - Custodial or Self‑Custody?

The exchange uses a fully custodial wallet system. Users’ private keys are stored in HKD.com’s hot and cold wallets, protected by multi‑signature controls. While the company touts “cutting‑edge encryption”, the custodial nature means you must trust HKD.com completely for asset safety.

For contrast, platforms like Binance and Kraken offer optional self‑custody on hardware wallets, and Coinbase provides a non‑custodial “Coinbase Wallet” that hands control back to the user.

Regulatory Standing - Is HKD.com Licensed?

According to FxVerify, HKD.com is not registered with any financial regulator, neither the Hong Kong Securities and Futures Commission (SFC) nor overseas bodies such as the FCA or SEC. This lack of licence exposes users to legal uncertainty, especially in jurisdictions that forbid unregistered crypto services.

By comparison, Binance has secured licences in multiple regions, Coinbase is a registered broker‑dealer in the U.S., and Kraken holds a European crypto‑asset licence. The regulatory gap for HKD.com is a red flag for risk‑averse traders.

User Experience - What Do Real Users Say?

App‑store reviews paint a troubling picture:

• iOS users report withdrawals blocked for months, often “pending financial verification”.
• Android reviewers cite frequent login failures, network‑error pop‑ups and an average rating of 3.8/5.
• During market crashes, the platform’s order book stalls, causing slippage and missed trades.

These complaints line up with web‑traffic data from SimilarWeb: only 2,742 monthly visits, a 39% bounce rate, and an average session length of just 10.6seconds. Low engagement suggests users either cannot access services or leave quickly due to distrust.

Market Position - Traffic and Competition

FxVerify ranks HKD.com at 420/612 in organic traffic, far behind industry leaders. Daily trading volume claims of $1billion remain unverified; independent sources often list Binance, Coinbase and Kraken with volumes 10‑20× higher.

The physical trading store is a unique marketing hook, but it does little to offset the platform’s digital shortcomings. In a market where regulation, liquidity and reliability dominate, HKD.com currently sits on the periphery.

Pros and Cons

• Pros:
  • Large selection of spot pairs and derivatives.
  • Physical presence in HongKong adds brand visibility.
  • VIP discount program for high‑volume traders.
• Cons:
  • No clear regulatory licence - high legal risk.
  • Custodial wallet means you don’t own private keys.
  • Persistent withdrawal delays and login failures.
  • Low user engagement metrics and limited community trust.
  • Fee transparency is contradictory.

Verdict - Should You Trade on HKD.com?

If you prioritize security, regulatory compliance and reliable withdrawals, HKD.com falls short. The platform’s feature set looks attractive on paper, but real‑world performance, user feedback and the lack of oversight make it a high‑risk choice. For casual traders who can afford to lock funds temporarily, the low‑fee promise might be tempting, yet the potential for frozen assets outweighs the modest savings.

Most seasoned users will be safer on regulated, high‑liquidity exchanges such as Binance, Coinbase or Kraken. Keep HKD.com on a watchlist only if the company obtains a clear licence and resolves its withdrawal bottlenecks.