CoinsBank Crypto Exchange Review: High Fees, Poor Support, and Withdrawal Woes

If you're thinking about using CoinsBank to trade crypto, stop. Right now. This isn't just another exchange with a few rough edges-it's a platform with a pattern of broken promises, locked funds, and silence from support. People have been losing money here since at least 2021, and nothing has changed.

What CoinsBank Actually Offers

CoinsBank calls itself an "all-in-one crypto financial platform." That sounds great-until you realize what that really means. They hold your Bitcoin, your Litecoin, and your fiat money. You don’t control your keys. You’re trusting them with everything. And history shows that’s a dangerous bet.

The Fees Are Unfairly High

Most major exchanges charge 0.25% or less per trade. CoinsBank charges 0.5%. That’s double. For every $1,000 you trade, you pay $5 in fees instead of $2.50. Over time, that adds up. If you’re trading regularly, you’re handing over hundreds-maybe thousands-of dollars in unnecessary fees.

Withdrawals aren’t cheap either. Another 0.5% fee on top of the network fee. So if you want to move your Bitcoin to a hardware wallet, you’re paying 1% total just to get your own money out. Other exchanges let you withdraw for free or charge a flat fee of a few dollars. CoinsBank makes it expensive to leave.

Customer Support Is Nonexistent

This is where things get scary. Hundreds of users report the same thing: no replies. No answers. No help.

One user, Rale, opened support tickets in May 2021 and got zero responses for over three months. Another, Meh, waited 16 days for a withdrawal-no updates, no emails, no chat replies. Then there’s the anonymous user who had 2 BTC stolen. They filed tickets. They waited. They got nothing. A week later, their account was deleted. Gone. No warning. No explanation. Just gone.

BitTrust, a review aggregator, has 37 user reports about CoinsBank. Almost every single one mentions the same issue: you can’t reach them. And when you do get a reply, it’s usually a copy-paste template that doesn’t solve anything.

Withdrawals Are a Gamble

If you deposit crypto into CoinsBank, you’re not just risking price swings-you’re risking never getting your money out.

There are documented cases of users being locked out after months of waiting. Some say they completed all verification steps, submitted documents, and still couldn’t withdraw. Others report their accounts were deleted without notice after they asked for help. That’s not a glitch. That’s a pattern.

And it’s not just one or two complaints. Trustpilot has 84 reviews with a 1.3 out of 5 rating. Cryptogeek’s 2025 report gives CoinsBank 1.7 out of 5 based on just 6 reviews. AAX Exchange, a competitor, has a 4.0 rating. That’s not close. That’s a disaster.

Why This Happens

CoinsBank is custodial. That means they control your assets. That’s fine-if they’re trustworthy. But when a platform has no transparency, no public audits, and no clear regulatory status, you’re putting your money in a black box.

They’re based in Edinburgh, so they fall under UK financial rules. But there’s no public record of them being licensed or regulated by the FCA or any other authority. No audit reports. No security certifications. Just a website and a promise.

Meanwhile, the crypto world is moving toward non-custodial platforms-where you keep your own keys. CoinsBank is stuck in 2016. They haven’t updated their model. They haven’t improved support. They haven’t lowered fees. And users are leaving in droves.

What Users Are Saying

Don’t take my word for it. Here’s what real users wrote:

• Radovan Corovic (August 2021): "They are not answering any messages and don't even let you withdraw any of your founds. Contact me to join our forces."
• Rale (May 2021): "0/3 approvals for verification. No respond on other tickets... for more than 3 months."
• Anonymous User (February 2021): "I filed support tickets, no reply... Waited forever on the chat, they never pick up... Then... a week later, they just deleted my account, and now I can't log in. They just straight up stole all my funds and won't reply to anything. Total Scam."

These aren’t angry outliers. These are consistent reports over years. And they’re still happening.

Should You Use CoinsBank?

No.

Not if you care about your money. Not if you want to trade without paying double the fees. Not if you expect help when something goes wrong.

There are dozens of better alternatives. Binance, Kraken, Coinbase-they all have lower fees, better support, and transparent operations. Even smaller platforms like Bitstamp or KuCoin have better track records.

CoinsBank isn’t just a bad exchange. It’s a warning. If you’ve already used it and can’t access your funds, you’re not alone. But you’re also out of luck. There’s no regulator to call. No official complaint channel that works. And no refund.

What to Do Instead

If you’re looking for a crypto exchange, here’s what to look for:

• Trading fees under 0.3%
• Non-custodial options (so you control your keys)
• Publicly available security audits
• Verified customer support with response times under 24 hours
• Multiple language support
• Regulatory compliance (FCA, FinCEN, etc.)

Check Trustpilot, BitTrust, and Reddit before you deposit a cent. If you see the same complaints over and over-walk away.

Final Verdict

CoinsBank isn’t just underperforming. It’s failing its users. The fees are too high. The support is nonexistent. The withdrawals are unreliable. And the pattern of lost funds isn’t accidental-it’s systemic.

If you’re thinking of signing up, don’t. If you’re already using it, move your funds out now. Don’t wait for a response. Don’t hope for a fix. This platform has shown it won’t change.

There’s no future here. Only risk.